Need some help?

Can I get network status alerts?

You can set up status alerts to hear about unexpected issues and planned maintenance on our mobile network. We’ll keep you updated on how we're progressing as we address the issue and notify you once the problem's been fixed.

You can manage alerts based on locations you care about or frequently visit, such as your home or work.

There are occasions where we won’t communicate, such as our regular maintenance window during late hours or issues affecting service for a short period of time. Don't worry, we only send updates between the hours of 08:00 and 22:00.

To sign up for alerts:

  1. Visit our Network Status Checker
  2. Select My alerts, just below Enter location
  3. Subscribe to alerts will be automatically selected. If not, just tap on it to open the tab
  4. Follow the steps to subscribe

To manage my alerts: 

  1. Visit our Network Status Checker
  2. Select My alerts, just below Enter location
  3. Tap on Manage alerts
  4. Enter your details to view your subscriptions
  5. You can now manage existing locations, or add additional locations (up to a maximum of 3)

For business customers with in-building coverage solutions, these locations are not currently supported. 

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