In line with EU Roaming Regulations, customers’ use of their allowance while in our Europe Zone (excluding the UK), Roam-free or Roam-further destinations is intended for temporary, periodic travel such as holidays and short breaks.
Where a customer’s usage abroad is greater than at home over a four month period, we will message them to give them 14 days to clarify their usage, after which a regulated surcharge of 3.3p per minute for voice calls, 1p per SMS and £3.13 per GB of data will be applied to further usage. The new charges will come into effect on 18 January, 2021. Customers will be able to continue to receive calls and texts at no extra cost.
If a customer finds themselves stranded abroad due to COVID-related travel restrictions, we will be sensitive to those situations and take each case on an individual basis. Vodafone offers inclusive roaming, at no extra cost, in 51 destinations – more than any other UK network. Customers on Unlimited Max plans will benefit from an additional 30 destinations worldwide.