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How do I change my plan?

Whether you’re on Pay monthly or Pay as you go, there are different options to change your plan.

Pay monthly plan 

What’s my current plan?

To see your monthly allowance of data, minutes and texts and how much of this you’ve used, check your plan details 

Can I upgrade to a different plan?

To check if you can get an upgrade: 

  1. Open the My Vodafone app
  2. Tap the Data tile – this takes you to the Usage tab
  3. Choose Upgrade to find out if you’re eligible for an upgrade and, if you’re not, when you will be

If you’re not eligible for an upgrade yet, you still might be able to change your plan – though you may have to pay to do this. To see if you can, start a chat with us. 

Can’t upgrade yet? Add an Extra

If you can’t get an upgrade right now but still want to increase your allowances, you can add on an Extra . Extras give you more allowances on top of your plan. 

Extras usually work out much cheaper than racking up out-of-plan charges. The cost of your Extra gets added to your bill.

You can add on an Extra as a one-off, or make it recurring. If you set up a recurring Extra, it’ll auto-renew every month until you cancel it. 

The easiest way to add, change or remove an Extra is in the My Vodafone app. From the homescreen: 

  1. Tap the Data tile – this takes you to the Usage tab
  2. Choose the Extras tab, then Buy and manage Extras

Pay as you go plan 

What’s my current plan?

If you’ve got a Big Value Bundle, you can see your 30-day data allowance and how much you’ve used by checking your plan details 

Can I change my Big Value Bundle?

Yes – if you’ve got a Big Value Bundle, you can easily change it for a Bundle with more allowances
 
Or, if you’re currently on Pay as you go 1, you can change to a Big Value Bundle 

Adding or removing an Extra

If you don’t want to change to a Big Value Bundle, or you only need more allowances temporarily, you can add on an Extra. Extras give you more allowances on top of your plan.

Extras last 30 days, and usually work out much cheaper than racking up out-of-plan charges. 

If you set up an Extra, it’ll auto-renew every 30 days until you cancel it – we take the cost out of your credit. If there isn’t enough credit in your account to renew the Extra, it’ll get cancelled. 

The easiest way to add, change or remove an Extra is in the My Vodafone app. From the homescreen: 

  1. Tap the Credit tile – this takes you to the Top up tab
  2. From there, choose the Extras tab, then See Pay as you go Extras 

None of this help?

Start a chat with us.

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