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What's a Flexi-upgrade and how do I get one?

A Flexi-upgrade lets you upgrade your phone at any point after six months. This means you don’t have to wait until your plan’s end date.  

Can I get a Flexi-upgrade? 

If you’re on an Essentials, Red Extra or Red Entertainment plan, yes.  

If you joined us through a third party, like Carphone Warehouse, or if you’ve already had a Flexi-upgrade, you won’t be able to get one. 

Does it cost anything? 

To get a Flexi-upgrade, you’ll need to pay an Early Termination Fee (ETF). What your ETF costs depends on how far you are into your current plan.  

To find this out: 

  1. Open the My Vodafone app
  2. From the homescreen, tap the Data tile – this will take you to the Usage tab
  3. From there, choose the Upgrade tab 
  4. If you’re eligible for a Flexi-upgrade, you’ll see a message that includes your Early termination fee

Or, if you’re on your computer:

  1. Log in to your My Vodafone account 
  2. From the navigation menu, choose Account settings > Mobile switching 
  3. From here, choose View my switching information
  4. Next to Early termination fee, you’ll see the amount you’d need to pay to get a Flexi-upgrade

Interested in a Flexi-upgrade? 

Start a chat with us. 

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