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  • What's a Flexi-upgrade and how do I get one?

    A Flexi-upgrade lets you upgrade your phone at any point after six months. This means you don’t have to wait until your plan’s end date.  

    Can I get a Flexi-upgrade? 

    If you’re on an Essentials, Red Extra or Red Entertainment plan, yes.  

    If you joined us through a third party, like Carphone Warehouse, or if you’ve already had a Flexi-upgrade, you won’t be able to get one. 

    Does it cost anything? 

    To get a Flexi-upgrade, you’ll need to pay an Early Termination Fee (ETF). What your ETF costs depends on how far you are into your current plan.  

    To find this out: 

    1. Open the My Vodafone app
    2. From the homescreen, tap the Data tile – this will take you to the Usage tab
    3. From there, choose the Upgrade tab 
    4. If you’re eligible for a Flexi-upgrade, you’ll see a message that includes your Early termination fee

    Or, if you’re on your computer:

    1. Log in to your My Vodafone account 
    2. From the navigation menu, choose Account settings > Mobile switching 
    3. From here, choose View my switching information
    4. Next to Early termination fee, you’ll see the amount you’d need to pay to get a Flexi-upgrade

    Interested in a Flexi-upgrade? 

    Start a chat with us. 

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