Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • Can I get visual voicemail?

    You’ll need to have a few things in place for Visual Voicemail to work:

    • You’ll need iPhone 5s or a more recent model
    • You’ll need to be running iOS 12.0 or a more recent version
    • Your mobile data needs to be turned on
    • There are some exclusions based on Plan type (i.e. customers on One Net or Vone-C and NMR; as they are using a different Voicemail platform)
    • If you have all these things in place then Visual Voicemail will be activated when you turn your phone on for the first time. 

    Please note that Visual Voicemail only works on Apple devices

    If you’ve completed all of the steps above and Visual Voicemail doesn’t work, please text STATE to 100121 to turn it on. You’ll then need to restart your device.

    If Visual voicemail still doesn't work:

    • Check that voicemail is turned on by calling 121
    • Try turning airplane mode on, wait a moment, then turn it back off again
    • Try restarting the device
    • Try removing Visual Voicemail and then adding it back to your account. Call 12152 to remove it. Finish the call, then call 12151 to reinstall it
    • Make sure you have the correct number in the My Number section in Settings under Phone

    Click the chat button below if you are still having problems. 

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator

    Community

    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.