Why has my Pay as you go credit run out?

If you’re on one of our older Pay as you go plans – not Pay as you go 1 or a Big Value Bundle (also known as a Pay as you go Bundle) – or you go over your Big Value Bundle data allowance, you may have to pay a £2 data charge each day you use certain apps, access the internet and check your emails – this will be taken from the credit on your account.

If you’re on our Pay as you go 1 plan, you’ll pay just £1 each day you use your phone, which gives you the following to use until midnight:

  • Unlimited minutes
  • Unlimited texts
  • 50MB data

On the days you don’t use your phone to make a call, send a text or use data, you won’t pay anything.

If you regularly use data on your phone, you might be better off buying a Big Value Bundle

Starting at £10 a month, our Big Value Bundles come with inclusive data allowances, and any remaining allowances can even be rolled over into the next month. 

To switch to a Big Value Bundle, you can either switch online, download the My Vodafone app or start a live chat and an adviser will help you.


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