How do I manage call diverts?

You can automatically send incoming calls to another phone number – a landline or mobile. 

If you're on Pay as you go, you can only divert incoming calls to voicemail.

If you've got a business account, find out about using call divert on a business phone

Choose an option to find out how to manage it on your phone.

Divert all calls to voicemail  

If you're on Pay monthly or have a Pay as you go Big Value Bundle, diverting calls to voicemail will use minutes from your allowance.

If you haven't got any minutes left or you're in a roaming zone where you can't use your plan like at home, standard call charges apply

Set up

  • Call 1212

Turn off

  • Call 1211 to return to the standard voicemail service – if you're busy, unreachable or don't answer in 15 seconds.
  • Call 1210 to turn off voicemail completely.

Divert all calls to another number  

Set up

  • Call **21* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #
  • You'll get a pop-up message saying call forwarding is on.

Turn off

  • Call ##21#
  • You'll get a pop-up message saying call forwarding is off.

Check status

  • Call *#21#
  • You'll get a pop-up message saying if call forwarding is on or off.

Divert all missed or unanswered calls to another number  

Set up

  • Call **61* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #
  • You'll get a pop-up message saying call forwarding is on.

Turn off

  • Call ##61#
  • You'll get a pop-up message saying call forwarding is off.

Check status

  • Call *#61#
  • You'll get a pop-up message saying if call forwarding is on or off.

Divert calls when your phone is busy  

Set up

  • Call **67* followed by the number you want to divert your calls to (replacing the first 0 with +44) then press #
  • You'll get a pop-up message saying call forwarding is on.

Turn off

  • Call ##67#
  • You'll get a pop-up message saying call forwarding is off.

Check status

  • Call *#67#
  • You'll get a pop-up message saying if call forwarding is on or off.

Divert calls when your phone is switched off  

Set up

  • Call **62* followed by the number you want to divert your calls to (replace the first 0 with +44) then press #
  • You'll get a pop-up message saying call forwarding is on.

Turn off

  • Call ##62#
  • You'll get a pop-up message saying call forwarding is off.

Check status

  • Call *#62#
  • You'll get a pop-up message saying if call forwarding is on or off.

Cancel all call diverts  

  • Call ##002# to cancel all active call diverts.
  • You'll get a pop-up message saying call forwarding is off.

Change the ring time before diverting  

  • Call **61* followed by the number you want to divert your calls to (replace the first 0 with +44) followed *10* and the number of seconds you want to change it to and end with #
  • You'll get a pop-up message saying your change is successful.