Why can't I use the My Vodafone app?

If you're a Pay Monthly or Pay as you go customer, it may be because the app is currently undergoing maintenance. Please close the app and try again later.

If you've forgotten your login details, we can send you a new username or password – chat to us online.

If you're abroad and can't use the My Vodafone app, it might be because you have data roaming switched off. Find out how to switch data on

If you're an Apple user on an iCloud+ subscription, you'll need to switch off iCloud Private Relay when signing into the app for the first time.