Need some help?

How do I use Office 365?

How do I change an Office 365 name and Email address? 

If you’re a Company User, your Company Administrator can do this for you. If you’re a Company Administrator, visit the Microsoft website for detailed instructions.

How do I set up file storage and sharing on Office 365? 

One of the best ways to set up file storage and sharing for your business is to combine OneDrive for Business and a team site (Sharepoint). This is ideal for small businesses with just a few employees.

Office 365 includes a basic team site for you to get started. You can immediately start storing files in OneDrive and collaborating on files in the team site.

This helpful Microsoft guide is useful to share within your teams.

What happens if I don’t have a domain and don’t want to buy one? 

If you don’t already have a domain and don’t want to purchase it at the same time as Office 365, you’ll be given an OnMicrosoft domain by default as part of the set up process. This is created at the same time your tenancy is built.

You can either choose a name, or use the same name as your tenancy (if available). Your domain address would take the format: ‘’

Customising Office 365 

Customise your business theme

As the Company Admin of your Office 365 for business subscription, you can change the default theme that appears in the top navigation bar for everyone in your business. You can add your company logo and change the colours to match the rest of your brand. You can even add a destination link for users to navigate to when clicking on your logo.

Set password expiration

By default, passwords are set so they never expire. As Company Admin, you can set user passwords to expire after a certain number of days.

Provide extra security

Office 365 uses multi-factor authentication to help provide extra security and allows you to set different verification methods such as a passcode, a phone call or a biometric device.


You can view reports on how people in your business are using Office 365. For example, you can identify who is using a service a lot and reaching quotas, or who may not need an Office 365 license at all.

Find out how to get to the Microsoft 365 reports dashboard

Find out more about Microsoft 365 usage analytics content pack


If you are a Company Administrator, you can download the helpful Microsoft support and recovery assistant. You can use it to run tests and highlight any problem areas, and it will provide a solution. In the event that it can’t give a solution, it will advise next steps.

Microsoft support and recovery assistant

If you are still having problems, Get in touch with your IT support team or your Company Administrator.

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