There are four things we’ll look at when deciding if your phone is in good working condition:
- The condition of the case
- The condition of the screen
- Whether all the buttons work
- How well the phone actually works
So if your phone switches on, can be used normally, the buttons work, and the screen and casing are in an acceptable condition [PDF:56KB], you’ll be able to upgrade early. If it’s damaged, you can still upgrade, but you may have to pay a charge.