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Who does the 30-day Service Guarantee apply to?

It applies to all personal contracts for goods or services purchased directly from Vodafone, and to contracts for small business customers with 1-9 connections.

New contracts, upgrades, and switching services (for example, moving from Pay as you go to Pay monthly) are all covered, as is adding an additional line or service. The Service Guarantee is valid for 30 days from the start of your new contract.

Please note: if you purchase Vodafone goods or services from one of our channel partners (such as Carphone Warehouse) their returns policy will apply.

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