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How do I cancel under the 30-day Service Guarantee, and what do I have to pay?

To cancel within the first 30 days of your contract, simply follow our returns process

Please note: You may lose offers or discounts that have been applied to other services you’ve decided to keep.

In addition, you’ll need to pay for:

  • Any line rental (including extras and/or add-on services) on a pro-rata basis
  • Any use of services not covered by line rental (international calls, roaming, premium rate calls, for example), for the period up to the date the service is disconnected
  • You’ll also need to pay for any one-off up-front costs for activation or installation

Equipment must be returned in as-new condition, and refunds may be reduced if returns are incomplete or damaged.

For full details, please see our terms and conditions

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