Need some help?

My phone is barred – can I still receive calls?

If your phone is barred, you should still be able to accept incoming calls, unless you have previously set up an incoming call forwarding. If incoming calls are barred, you’ll also be unable to receive voicemail.

You can also forward calls if you’ve lost your phone, and barred calls to it. The calls you do forward to another number will be charged using your plan’s minute allowance first, then at our standard call charges

Please note: Pay as you go customers can only forward incoming calls from their lost phone to voicemail. 

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