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What should I do if I can’t make or receive calls?

  1. Check for any network coverage issues in your area by using the Network Status Checker which can also be found in the My Vodafone app. If you don’t have coverage, Vodafone Sure Signal can help
  2. Try to perform a Manual Roam test and a Hard Reset test. See our network select device guide or our phone reset device guide if you need help
  3. If you’re still having connection issues, check whether the problem is happening on 2G, 3G or 4G. See our network mode device guide
  4. If you’re still having issues, check if there are any active bars on your number in the My Vodafone app or by logging into My Vodafone. If you need help finding and removing the bar, see our FAQ on Where do I find bars?

Tap the Chat button below if you still need help. You can also see our FAQs related to troubleshooting network issues, such as data, texting, sending picture messages or roaming or, check our Vodafone UK YouTube Channel for Android, Windows, and Blackberry devices

 

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