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How do I manage my call diverts?

Call diverts send incoming calls to other phone numbers, if you're a Pay monthly or business customer. You can set these up from the settings menu on your phone, or by using the following options.

If you're on Pay as you go, you can divert incoming calls only to voicemail.

Divert all calls to another number
To activate: enter **21* followed by the number you want to divert your calls to – replacing the first 0 with +44 – followed by #. Then press send. So, for example, to divert all calls to 07700 900 123, you'd enter **21*+447700900123#
To cancel: enter ##21# and press send.
To check the set up: enter *#21# and press send.

Divert missed or unanswered calls to another number
To activate: enter **61* followed by the number you want to divert your calls to – replacing the first 0 with +44 – followed by #. Then press send. So, for example, to divert missed or unanswered calls to 07700 900 123, you'd enter **61*+447700900123.
To cancel: enter ##61# and press send.
To check the set up: enter *#61# and press send.

Divert calls when your phone's busy
To activate: enter **67* followed by the number you want to divert your calls to – replacing the first 0 with +44 – followed by #. Then press send. So, for example, to divert calls when your phone’s busy to 07700 900 123, you’d enter **67*+447747123456#.
To cancel: enter ##67# and press send.
To check the set up: enter *#67# and press send.

Divert calls when your phone's switched off
To activate: enter **62* followed by the number you want to divert your calls to – replacing the first 0 with +44 – followed by #. Then press send. So, for example, to divert calls when your phone’s switched off to 07700 900 123, you'd enter **62*+447700900123#.
To cancel: enter ##62# and press send.
To check the set up: enter *#62# and press send.

To cancel all diverts
On your phone: enter ##002# and press send.

Change the ringing time before diverting 
Your phone is set to ring for 15 seconds for all incoming calls before the call is diverted. You can change this to 5, 10, 20, 25 or 30 seconds.

To set up: enter **61* then the number you want to divert your calls to replacing the first 0 with +44 – followed by *10* and the number of seconds you want to change it to and ending with #. Then press send. So, for example, to change the ringing time to 20 seconds before the call diverts to 07700 900 123, you'd enter **61*+447700900123**10*20#.

How can I divert calls if I've lost my phone?
You’ll need to set up any call diverts before your phone is barred - we can't do it once there's a bar in place. Get in touch with our Customer Services team to do this.

Pay monthly and business customers can also divert calls from a lost phone to another number. Any calls diverted to another number will be charged using your bundle’s minutes allowance first and then at our standard call charges

Pay as you go customers can divert incoming calls from their lost phone only to voicemail.

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