Sales and marketing calls
We recommend registering your mobile number with the Telephone Preference Service (TPS), which creates a central record of your preference not to receive unsolicited sales or marketing calls.
Simply text the TPS your email address to 85095 free from your Vodafone mobile, and they’ll reply by text to confirm your registration. Some Android devices may say that you’ve been charged for the text. This isn’t the case.
Not all companies check with the TPS before making unsolicited sales or marketing calls. We monitor our network for nuisance callers and shut them down as we find them. You can help us by reporting those numbers that are causing you a nuisance. Just text CALL to 7726 free from your Vodafone mobile, and we’ll reply by text to ask you for the phone number you’re receiving the nuisance calls from.
International nuisance calls
Are you getting frequent missed calls from international numbers? This could be Wangiri fraud. Find out more
Harassing or abusive calls
If you’re getting abusive or harassing calls, you can refer them to our specialist Nuisance Call Bureau. This team will give you advice and create case files to start criminal investigations, where appropriate.
Simply follow these steps:
- Log the details of each call (at least three) on our nuisance call log form [PDF: 318KB]
- Complete the data disclosure form [PDF: 391KB] as we’ll need your permission to disclose data about your account to law enforcement agencies
- Email the completed forms to: firstname.lastname@example.org or post to: Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Vodafone Premium Bar
To bar calls to premium services:
- Log in to My Vodafone
- Go to Services and extras and switch the bar on
Or call 191 free from your Vodafone mobile or pop in to your nearest store