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What can I do about nuisance, spam or marketing calls?

Nuisance calls can be a real problem – and very upsetting. Here's some advice on how to report and stop nuisance and spam calls.

Nuisance sales calls

You can register your mobile phone number with the Telephone Preference Service (TPS) by texting your email address to 85095 for free. They’ll reply by text to confirm your registration.

Some Android devices may say that you’ve been charged for the text. This isn’t the case.

Harassing or abusive calls

If you receive abusive or harassing calls, you can refer them to our specialist Nuisance Call Bureau. This team can give you advice and create case files to start criminal investigations, where appropriate.

Simply follow these steps:

  1. Log the details of each call (at least three) on our nuisance call log form [PDF: 318KB]
  2. Complete the data disclosure form [PDF: 391KB] as we’ll need your permission to disclose data about your account to law enforcement agencies
  3. Send the completed forms to NuisanceCallerBureau@help.vodafone.co.uk, by fax to 01635 238 154 or by post to Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN

Vodafone Premium Bar

You can bar inbound calls and/or texts with the Vodafone Premium Bar. To do this, you can:

  • Log in to My Vodafone and then go to Services and extras to switch this on
  • Call 191 free from your Vodafone mobile
  • Visit a store

Report spam calls

You can help us tackle nuisance and spam callers by reporting persisting offenders. To report spam, just text CALL to 7726 free from your Vodafone mobile. We’ll reply by text to ask you for the phone number you’re receiving the spam calls from, so we can:

  • Count the number of spam complaints made
  • Gather evidence for regulatory authorities – this may prevent the nuisance caller from contacting you again
  • Spot new types of spam
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