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What should I do if I can’t send or receive picture messages?

If you’re having trouble sending or receiving picture messages, please follow these steps to find a solution:

  1. Check for any network coverage issues in your area by using the Network Status Checker which can also be found in the My Vodafone app. If you don’t have coverage, Vodafone Sure Signal can help
  2. If there aren’t any issues in your area and your coverage is good, check that Mobile Data Enabled is turned on in Settings. See our mobile data device guide if you need help 
  3. If you still can’t send or receive picture messages, check that your Access Point (APN) settings are correct – text WEB to 40127 free from your Vodafone mobile and save settings. If you need help, see our APN device guide or our FAQ
  4. If you’re still having issues, check if there are any active bars on your number in the My Vodafone app or by logging into My Vodafone. If you need help finding and removing the bar, see our FAQ on Where do I find bars?

You can chat to TOBi if you need more help. You can also see our FAQs related to troubleshooting network issues, such as calling, data, texting or roaming 

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