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What should I do if I can’t send or receive text messages?

If you can’t send or receive text messages, please follow these steps:

  1. Check for any network coverage issues in your area by using the Network Status Checker which can also be found in the My Vodafone app. If you don’t have coverage, Vodafone Sure Signal can help
  2. Try to perform a Manual Roam test and a Hard Reset test. See our network select device guide or our phone reset device guide if you need help
  3. If you’re still having network issues, check that your message centre number is correct using our device guide, then perform a Hard Reset test again. Please note: if your phone updates your message centre automatically, there will be no instructions in the device guides, and you may skip this step.
  4. If you’re still having issues, check if there are any active bars on your number in the My Vodafone app or by logging into My Vodafone. If you need help finding and removing the bar, see our FAQ on Where do I find bars?

If you still need help, you can also see our FAQs related to troubleshooting network issues, such as calling, data, sending picture messages or roaming

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