Need some help?

How do I access age-restricted content on my mobile device?

To prove you’re over 18, please verify your age with a credit card. 

Your card billing address must match the address you have registered with Vodafone or you will not be permitted to disable content controls. 

No payment will be taken.

  1. Log in to My Vodafone then choose your device in the grey drop-down within Services and extras
  2. Scroll down and click Bars and Data Alerts, and within Bars you’ll see Age-restricted content bar
  3. If you’ve verified your identity before, switch the toggle to Off and go to step 7. Otherwise, choose Verify Age
  4. Follow the steps to verify your age and enter your credit card details. No payment will be taken. Your billing address must match the address you have registered with Vodafone.
  5. In the next screen, click the Bars and Data Alerts link, and within Bars you’ll see Age-restricted online content bar
  6. Switch the toggle to Off
  7. Wait 10 minutes and restart the device

You should get immediate access to over-18s content – and a text saying the bar has been removed. Occasionally it may take up to 24 hours.

If you don’t have a credit card, just take a copy of your photo ID (like a passport or driving licence) to your nearest store and one of our advisers will be happy to help.

Secure Net users:

If you’re using Vodafone Secure Net, access to age-restricted websites is controlled through the Secure Net App (for iOS or Android), or our online portal

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