We recommend you try the following steps first:
- If you’re only having signal issues in certain locations, check your coverage and network status by postcode to check for any planned maintenance or unexpected issues in your area.
- Update your network connection by switching off and restarting your phone.
If coverage is normal, there’s no maintenance or issues in your area and restarting your phone hasn’t worked:
- Tell your phone to connect to another network and switch back to Vodafone. If you’re unsure how to do this, take a look at our device specific instructions for your phone
Choose your device, then choose Calls and contacts, followed by Choose network or Select network
- It may be that your SIM is damaged or your phone is faulty. To check this, try your SIM in a different phone
It’s important to check your coverage and network status as well as try your SIM in a different phone. This is because a replacement SIM and SIM swap won’t resolve network issues.
If none of the steps above have fixed or identified the problem, send your device off for repair or contact us for advice.