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Who do I call about coverage problems?

First, you can check the coverage in your area with our online coverage checker or in the My Vodafone app. If your phone coverage has suddenly got worse and you think there may be a network fault in your area, get in touch with Customer Services and they’ll check the signal in your area.

If you have the My Vodafone app, you can share any feedback or frustrations about your signal or our network performance. In return, we’ll give you a 250MB UK data bonus to use for seven days.

From the main menu, choose Network satisfaction then Network Guarantee. Answer three simple questions, hit submit and you’re done. And if you don’t have a data connection, your message will be sent as soon as you’re back online.

Please share as much feedback as you want, but bear in mind that you can only collect one data bonus every 30 days.

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