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How do I set up my tablet or data dongle for internet access?

To stream movies, use apps or share media on your tablet or Data Dongle you need to have the right settings.

Your device should be ready to go as soon as you turn it on for the first time. However, if you can’t go online, it’s usually because the Access Point Name (APN) settings on your device (which dictate what your device will try to connect to) are different from those on your SIM (which dictate what your device and SIM are allowed to connect to).

APN settings are related to your data account type and plan details as follows:


If you're a business customer, please contact your IT support desk or Vodafone business support manager as the APN settings may be specific to your organisation.

Pay monthly

For all other Pay monthly devices and plans, the details are the same

  • APN:
  • Username and password: wap

Pay as you go

For Pay as you go customers, the details will vary. Please note, internet settings affect the way you’re charged for data, so make sure you use them correctly.




Username & Password

Mobile broadband

£15 for 1GB, lasting up to 90 days


wap and wap

Mobile broadband

£15 for 2GB, lasting up to 30 days


wap and wap

Mobile broadband

£5 for 250MB, lasting up to 30 days


None required



wap & wap

If you’re having connection problems, please check and amend your device’s APN settings. Go to ‘Your device’ to find out how to do this.

If you've checked your APN and everything's correct, make sure you've got good coverage. If your settings are correct and you have a good 4G or 3G signal but still can’t go online, please contact us