Need some help?

There is no articles related to this label

Why have I been charged for calls in a country I haven’t visited?

Near a national border

If you’re near a border, your phone may pick up the neighbouring country's network and start using it without you realising. This is called 'inadvertent roaming'.

You’ve used your phone at sea

When you make a call on a ferry or cruise ship, you're often on a maritime network. These networks are registered in specific countries rather than your physical location.

For example, if you make a call on a ferry from Portsmouth to Spain, the call can show up as ‘Iceland’ on your bill.

You’ve used your phone on a flight

When you make a call on a plane (in-flight calling), these networks are also registered in specific countries rather than your physical location.
 

.
.
.
.
.