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Why have I been charged for calls in a country I haven’t visited?

You may have been near a national border

If you’re near a border, your phone may pick up the neighbouring country's network and start using it without you realising. This is called 'inadvertent roaming'.

If you're still having problems, try:

  • Changing your phone settings from automatic to manual network selection. Our device guides can show you how
  • Switching off your roaming settings

You’ve used your phone at sea

When you make a call on a ferry or cruise ship, you're often on a maritime network. These networks are registered in specific countries rather than your physical location.

For example, if you make a call on a ferry from Portsmouth to Spain, the call can show up as ‘Iceland’ on your bill.

You’ve used your phone on a flight

When you make a call on a plane (‘in-flight calling’), these networks are also registered in specific countries rather than your physical location.

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