Need some help?

What should I do if I have no or slow data connection?

If you can’t get a data connection, please follow these steps:

Use our Network Status Checker 

Check for any network coverage issues in your area by using the Network Status Checker which can also be found in the My Vodafone app. If you don’t have coverage, Vodafone Sure Signal can help

Check that Mobile Data Enabled is turned on 

If there aren’t any issues in your area and your coverage is good, check that Mobile Data Enabled is turned on in Settings. See our mobile data device guide if you need help

Check that you have enough data allowance 

If you’re still having issues, check that you have enough data allowance. Go to Account Summary and See Plan Usage in the My Vodafone app or your My Vodafone account

Perform a Manual Roam test and a Hard test 

Try to perform a Manual Roam test and a Hard Reset test. See our network select device guide or our phone reset device guide if you need help

Check that your Access Point (APN) settings are correct 

If you still can’t get a data connection, check that your Access Point (APN) settings are correct – text WEB to 40127 free from your Vodafone mobile and save settings. If you need help, see our APN device guide or our FAQ

Check for any active bars on your phone number 

If you’re still having issues, check if there are any active bars on your number in the My Vodafone app or by logging into My Vodafone. If you need help finding and removing the bar, see our FAQ on Where do I find bars?

Tap the Chat button below if you still need help. You can also see our FAQs related to troubleshooting network issues, such as calling, texting, sending picture messages or roaming

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