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What requirements do I have to meet to unlock my phone or tablet?

We only issue a Network Unlock Code (NUC) if all of the following requirements are met:

  • The device you want to unlock hasn’t been reported lost or stolen
  • You haven’t requested more than 3 unlock codes in the last 12 months
  • You’ve been using your phone number in the device you want to unlock for more than 30 days
  • You’re using the device you want to unlock on the Vodafone UK network
  • Your previous 3 bills are paid and up to date (if you’re a Pay monthly or small business customer)
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