Need some help?

Why can't I tether or set up a personal hotspot on my device?

Step-by-step device guides are available to help you with troubleshooting, but we also recommend you check the following if you’re struggling to tether or set up a personal hotspot:

  1. Check if your device supports tethering or personal hotspot use
  2. Make sure that you have a good 3G or 4G signal
  3. Turn off Wi-Fi and check that your mobile internet is working correctly
  4. Try restarting your device
  5. If trying to connect to a laptop or computer with a USB, make sure you’ve installed your device correctly
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