You can write to us at any time to get a copy of the personal information we hold about you. You can do this by filling in our application form and sending it to the address on the form. There’s a charge of £10 to cover the cost of providing this information. If you believe we’re holding inaccurate information about you, please contact our customer services team so we can correct it.
We’re currently working on a new privacy portal which will allow you to manage your personal information in one place. This will include all current functionality as well as the ability to make changes to marketing preferences online (and not just by calling the contact centre). The new portal will also contain functionality to respond to customer data portability requests.