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How does Vodafone UK deal with private party requests for customer data?

In relation to requests by private parties for user data, where a customer asks for data held by Vodafone UK relating to their own account, such as for a copy of account notes or copies of records of a bill, we’ll happily provide this, subject to passing an appropriate identification check. Where Vodafone UK is unable to verify the customer (for example, because the account in question relates to an unregistered pre-paid number), Vodafone UK requires a court order to release this information. 

Where someone wants access to information about another Vodafone customer, Vodafone UK’s general position is to require a court order. However, in very limited circumstances (such as the provision of outstanding debt information to the executor of a deceased customer’s estate), Vodafone UK may provide access.

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