Need some help?

How do I set up and manage my voicemail?

Your voicemail inbox is automatically switched on. Just call 121 from your Vodafone mobile to listen to voicemails and record a personal greeting.

If you have Visual Voicemail, select the voicemail tab, then press play.

We recommend you set up a security PIN so that only you can access your voicemail. You’ll also need this to access your voicemail from abroad.

To set up a security PIN for voicemail:

• Call 121, then choose Option 4 and then Option 2
• Follow the instructions
• Select your security level:

  • Standard security – you’ll need to enter your PIN if you’re not calling from your Vodafone phone, or if you’re calling from abroad
  • High security – you’ll need to enter your PIN every time you call to listen to your voicemail, even from your Vodafone phone

We recommend changing your PIN regularly and avoiding simple sequences, such as 1111, 1234 or 4321.

To turn off your voicemail:

  • Call 1210 free from your Vodafone mobile, or
  • Call 121 then choose Option 4, Option 4 again, then Option 3.

Turning off your voicemail won’t delete your mailbox. To turn Call Divert back on again at any time, call 1211 free from your Vodafone mobile. For Visual Voicemail, it's 12152.

Please note: if you’re a Pay monthly customer or have a Pay as you go Big Value Bundle, calling 121 will use minutes from your allowance. If you have no remaining minutes or you’re in a roaming zone where you can’t use your plan like at home, standard call charges apply. 

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