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I'm moving home – what do I need to do?

We understand that moving home can be a stressful time, so to help us make moving your services as smooth as possible, we ask that let us know your new details 30 days before you move. 

This allows us to get your Vodafone Broadband and Home Phone activated at your new address as close to your move-in date as possible. If you’re unable to give us this much notice we’ll still be able to move your services, but there’s a risk that you may be without broadband at your new home for a short while.

We’ll need to know your new address to check we can provide a service there. If you’d like to check this yourself, use our broadband speed and availability tracker

If we can provide our services in your area, we’ll set up a new order for your new address and cancel the broadband at the current (old) address for you on your specified dates.

If you’re moving to rented accommodation, you must get permission from the landlord to have Vodafone Broadband at the property first.

Please note: if you’re moving to an address where we can’t provide our services, we can cancel your contract with us without you having to pay early termination fees. However, cancellation in these circumstances is still subject to our 30-day cancellation notice period. You'll be required to pay for this service during this 30-day period, whether you still have the service or not. Therefore we recommend you check availability at your new address with our broadband speed and availability tracker in advance. 

If you do take your Vodafone Home Broadband and Phone service to a new address, this will reset your contract commitment to 18 months. We may also ask you to provide reasonable evidence of your change of address.

To set the home move up, use the button below to find the most suitable number for you to call.

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