If you’re moving home, you will need to take your router with you to your new address. On your activation date, you will need to connect the router and perform a factory reset to reconfigure it.
You will find a pinhole at the back of your router, above the power button. Insert a pin and push until you hear a click, then hold down for 30 seconds. This will restore your router to its factory settings.
The service at your new address should go live by midnight - the lights on your router will turn green when it does.
If your service is not active by midnight, please turn your router off for at least 30 seconds before turning it back on. It will take your router one or two minutes to power back on and sync with the network. If your service still won’t activate, please call us on 191 free from your Vodafone mobile, or 08080 034515 free from any other UK mobile or landline.
You should not perform a factory reset if your service is already active. If you are experiencing any other issues with your broadband, please visit our connectivity support page