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Will you cancel my contract with my existing provider?

As part of our switching service, we’ll contact your broadband supplier for you – you don’t need to do anything. We recommend you let us manage the switching to reduce the chance of loss of service. We’ll send your activation date in your service confirmation letter.

Please note:  we can’t offer a switching service for Virgin Media customers. If you’re with Virgin, you’ll need to let them know you’re leaving. You can use this letter [PDF: 115KB] to notify them of your intention.

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