Need some help?

What is the Ultimate Broadband Guarantee?

The Ultimate Broadband Guarantee is our promise to maintain your sync speed, or provide you with money off. Your sync speed is the speed delivered from the local exchange to your broadband router.

On Superfast 1 the Ultimate Broadband Guarantee is 25Mbps, while on Superfast 2 it’s 55Mbps.

If you experience a lower speed than we guarantee with the Ultimate Broadband Guarantee, you’ll be eligible for a 15% discount while we attempt to get your speed up to or above our Ultimate Broadband Guarantee threshold. If we’re unable to do this, then you’ll keep getting the 15% discount and we’ll talk through your options with you.

Find out how you can claim money off with the Ultimate Broadband Guarantee.

Self-service by