To be eligible for the Ultimate Broadband Guarantee discount, you have to check the connection (access/sync) speed to your router in the Vodafone Broadband app. Choose Info & Support under the Menu icon and your speed will be displayed.
Please note: in the first ten days after your services have been activated, we regularly test your line so we can provide the best performance. This means that during this time you might notice some variations in speed – this is completely normal. Keep your router connected and turned on as this helps us get the information we need about your line’s performance, and lets us choose the best settings for you to deliver the most stable performance. During this time, you’ll be unable to claim a discount under the Ultimate Speed Guarantee.