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What if my download speed is lower than the Ultimate Speed Guarantee?

If it's still lower than our Superfast 1 minimum speed (25Mbps), or our Superfast 2 minimum speed (55Mbps) after the first 10 days, download the Vodafone Broadband app and pair it with your router.

The app will double check:

· You're on an eligible plan purchased after 1 March 2018

· Your line has been active for at least 10 days

· Your connection (sync) speed is below the Ultimate Speed Guarantee for your product

If your service meets all these criteria then the app will show you the redemption button in the 'Info and support' section, just under the sync speed value. Press the button and we'll do the rest.

The credit amount won't be pro-rated and you'll receive 15% of the monthly cost of your Broadband package. The discount will not apply to Home Phone line rental or call charges. Any credit will apply to your next bill and will last until your sync speed increases or you change the package that you're on.

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