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How do I claim money off with the Ultimate Broadband Guarantee?

To qualify, you must have an eligible plan purchased after 1 March 2018 with a connection active for at least 10 days. Your connection (sync) speed must have been checked in the Vodafone Broadband app, and would need to be lower than our minimum guaranteed sync speeds (25Mbps for our Superfast 1 packages and 55Mbps for our Superfast 2 packages). If this is the case, you can claim a discount.

 

If your service meets all the above criteria, then the app will show you the redemption button in the Info and support section. Press the button and we’ll do the rest.

 

The credit amount will not be pro-rated, and you’ll get 15% off the monthly subscription cost of your broadband package. The discount does not apply to phone line rental or call charges. Any credit will apply to your next bill and will last until your sync speed increases, or you change the package that you’re on.

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