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How can I change my spending limit?

Customer’s account administrator [or other authorised user] will be the only person able to set and/or make changes to the Usage Limit for each Connection.

You can manage your spend limit online, in the My Vodafone app if available, in store, by calling 191(free from your Vodafone mobile) or speaking to your account manager.

The easiest way to change their limit is through self-serve, by speaking to their account manager (if they have one), or they can ask an adviser to change it over the phone or in-store.

Small Business

The easiest way to change or remove your spend limit is in the My Vodafone app If available. Simply select Products and Services in the App Menu. , You can also change your limit by logging into your My Vodafone account call 191 or visiting us In store.

Medium-sized business with 10-49 employees Pay Monthly Plans

By calling 191(free from your Vodafone mobile) or speaking to your account manager.

For more information refer to https://www.vodafone.co.uk/smespendmanager

For businesses with 50 or more employees Pay Monthly Plans

By calling 191(free from your Vodafone mobile), Online through Vodafone Corporate Online if available or speaking to your account manager.

For more information refer to https://www.vodafone.co.uk/largespendmanager

Public Sector

For more information refer to https://www.vodafone.co.uk/largespendmanager

By calling 191(free from your Vodafone mobile), Online through Vodafone Corporate Online if available or speaking to your account manager.

The customer can turn off their spending limit in the same way too.

If you like to continue to use out-of-plan services, you can easily remove bar temporarily opt out for month. The spend limit will then kick back in at the beginning of the next bill cycle.

Scenarios

I have a £0 spend limit - what happens if I make a call outside of my plan?

A Bar will trigger when a chargeable event is made. You would receive a text message advising that we have seen you have tried to make a chargeable call but have a £0 spend limit set against your number

I have hit my spend limit, what happens?

You will receive a text message notification when you reach 80% and 100% of their limit. Upon hitting 100%, you will be barred for out-of-plan services covered by Spend Manager.

I have received my Spend Manager 100% limit notifications but can still make a call?

There are potentially two scenarios here. The call either is included allowance of your plan or an Extra, which aren’t affected by the spend limit.

Alternatively, there may be a delay in the bars being applied to the network.

A spend limit shows on bill against my number, but it hasn’t been applied?

If the spend limit was recently added and this is the first time it’s appeared on the invoice, then it won’t be implemented until the next billing cycle.

I have hit my cap, what are my options if I want to continue service?

You have three options here:

  • Add Temporary Opt out – this will remove Spend Manager and all associated bars for the remainder of the billing month
  • Add Temporary Opt out and remove Spend Manager – This will remove Spend Manager immediately and permanently, and if required can opt into spend manager.
  • Add a Bundle – adding a bundle will restore those associated services, i.e adding additional data allowance will enable you to continue using data.
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