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What happens to my Prime Video account if I eventually change my mobile carrier or plan?

If your mobile service is no longer through Vodafone UK, or you leave the qualifying plan for a different plan that does not include Prime Video, your membership will be automatically cancelled. In order to continue your Prime Video subscription, please visit www.amazon.co.uk/prime-video, sign in using your Amazon credentials and subscribe to Prime Video directly with Amazon to continue enjoying the same benefits.

If I cancel my contract under the Network Satisfaction Guarantee, what happens to my entertainment pack?

If you have a NOW TV Entertainment Pass and you decide to cancel your contract with us, you’ll be charged £7.99 a month directly by NOW TV. This will happen automatically, but you can also choose to cancel your NOW TV account at any time.

If you have Spotify Premium, Sky Sports Mobile TV or Amazon Prime Video as your entertainment pack, your subscription will end when you cancel your contract with us. You’ll need to contact the provider directly to continue with a paid subscription to their service.

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