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Why can’t I connect to the internet on my Mobile Wi-Fi device or data dongle?

Usually this is because the Access Point Name (APN) settings on your device don’t match your SIM settings. APN settings control what your device is trying to connect to, while SIM settings control what your device and SIM are allowed to connect to.

Your APN settings will depend on whether you’re a Pay monthly or Pay as you go customer:

Pay monthly

  • APN: wap.vodafone.co.uk
  • Username and password: wap

Pay as you go

  • APN: pp.vodafone.co.uk
  • Username and password: wap

If you’re having connection problems, please check and amend your device’s APN settings. Check our device guides to find out how to do this on your device.

If you’ve checked your APN and everything is correct, make sure you’ve got good coverage. If your settings are correct and you have a good 4G or 3G signal but still can’t go online, please chat to us online.

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