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Why can’t I connect to the internet on my Mobile Wi-Fi device or data dongle?

Usually this is because the Access Point Name (APN) settings on your device (which dictate what your device will try and connect to) are different from those on your SIM (which dictate what your device and SIM are allowed to connect to).

APN settings are related to your data account type and bundle details as follows:

Pay monthly

  • APN: wap.vodafone.co.uk
  • Username and password: wap

Pay as you go

  • APN: pp.vodafone.co.uk
  • Username and password: wap

If you’re having connection problems, please check and amend your device’s APN settings. Go to ‘Your device’ to find out how to do this.

If you've checked your APN and everything's correct, make sure you've got good coverage. If your settings are correct and you have a good 4G or 3G signal but still can’t go online, please contact us

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