Look at the lights on your device – these will tell you what it’s doing. These lights differ depending on which version of Sure Signal you have:
Version 3 – the plug-in version
The first light should be static red, and the second and third static white. The fourth light will also be static white when Sure Signal is in use, and it’ll start flashing white when the maximum number of people are using it at once.
Version 2 – three lights on the front
The first and second lights will be static. The third will go static when Sure Signal is in use, and it’ll start flashing when the maximum number of people are using it at once.
The first, second and fourth lights are lit. The third will come on when it’s in use.
When your phone connects to a Sure Signal, you’ll see a 3G or H symbol on your phone’s screen.
If your phone isn’t connecting, check if it’s set up to receive 3G. Go into your network settings and confirm that 3G is activated. If you’re using a 4G phone and experiencing problems, you may need to turn off 4G to use your Sure Signal.
Sometimes 3G is referred to as HSDPA. Check our device support to see how to change the network mode on your device.