Need some help?

There is no articles related to this label

How can I tell if my Sure Signal is working?

By looking at the lights on the device. These lights differ depending on the version of your Sure Signal:

Version 3 – the plug-in version

The first light is solid red, the second and third are solid white. The fourth light will also be solid white when the Sure Signal is in use, and it will start flashing in white when the maximum number of people are using it at once.

Version 2 – three lights on the front

The first and second lights are solid. The third will go solid when the Sure Signal is in use, and it will start flashing when the maximum number of people are using it at once.

Version 1 – four lights on the front

The first, second and fourth lights are lit. The third will come on when it’s in use.

Is my phone connected?


When your phone connects to a Sure Signal, you’ll see a 3G or H symbol on your phone’s screen.

If your phone’s not connecting, check if it’s set up to receive 3G. Go into your network settings and confirm that 3G is activated. If you’re using a 4G phone and experiencing problems, you may need to turn off 4G to use your Sure Signal.

Sometimes 3G is referred to as HSDPA. Check out device support to see how to change the network mode on your device.

The Sure Signal is working, but I’m getting poor call quality


This could be because of your broadband speed or available bandwidth, which can vary throughout the day. You’ll need at least 1Mbps for upload and download speed to use a Sure Signal.

Using the internet on multiple devices at the same time can have an effect too, especially if you have a low download or upload speed. You could try switching some of them off, and use the Speed Checker in the My Vodafone app to make sure your connection meets the minimum requirements.

If your connection doesn’t meet the minimum requirements, you’ll need to get in touch with your internet provider. If we are your internet provider, please contact us.

Community

.
.
.
.
.