Need some help?

How can I stop unwanted sales calls on my home phone?

There are various ways to avoid getting calls you’d rather not receive – whether you use our Anonymous Caller Reject service or something as simple as Caller Display. Just be aware that calls from certain places (such as overseas or payphones) don’t give out the caller’s number, in which case these services won’t work.

The three types of unwanted calls you might get are:
  • Nuisance calls – such as large amounts of wrong number calls, or calls coming in at inconvenient times
  • Unsolicited calls – including persistent calls from organisations offering you things you don’t want
  • Malicious calls – which could contain obscene suggestions, personal threats or abusive language
Stopping unsolicited calls
By registering with the Telephone Preference Service (TPS), your phone number won’t be available to organisations that make this type of call. Call the TPS registration line on 0845 070 0707 (standard call charges apply) or go to their www.tpsonline.org.uk
If you know you haven’t given permission to an organisation to make this kind of call to you, simply ask them to stop – they’re legally obliged to do so. If the calls continue, you can complain either to the Direct Marketing Association or the Information Commissioner’s Office
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