The following factors may impact our ability to verify your voice:
- Too much background noise
- Talking too quickly
- Poor mobile signal
To ensure that your Voice ID works each time, it’s best to make sure you’re in a quiet location with good signal, and that you speak clearly.
And don’t worry if we’re unable to verify your voiceprint – you can still access your account information. We’ll simply ask you for your 4-digit PIN or alternative security questions.