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What can I do if I think someone has fraudulently set-up Voice ID on my account?

Please get in touch by calling us on 191 (free from your Vodafone mobile) or 03333 040 191 (from any other phone – standard call charges apply). Our trained experts will take you through additional security questions and procedures, making sure your account is safe and removing the voiceprint stored on your account. You can then set up your own voiceprint and update any other security information that may have been compromised.

We may also pass the details to our fraud team for them to investigate further.

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