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If a customer has more than one account, do they need to set up multiple Voice IDs?

No, their voiceprint will be stored against them as a person, rather than their accounts. They’ll be able to use their Voice ID for all their accounts and will only need to set it up once.

To start with, the service will be rolled out to all primary account holders. It will be made available to the secondary users of multi-contact accounts in due course.

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