My engineer hasn’t turned up

We’re sorry your engineer hasn’t arrived yet. 

They may be running late (though we try very hard to be on time).

Even though a home visit was booked, we might have been able to do the work remotely. Our team may even be working on your broadband line right now.

If you were booked in for a repair, reboot your device to check if the issue has been fixed. To do this, turn your router off using the power button at the back. Wait ten seconds, then turn it back on. Wait one minute to see if you can successfully connect. 

If you’re still having problems, we’re sorry but we may need to reschedule your appointment. 

Please get in touch below.