My router is plugged in, but I can’t get online

We’re sorry you’re having issues – we know you just want to get online as soon as possible.

Check you’re all set to connect with our handy video (not applicable to Gigafast broadband). Give it a minute after you make any changes to see if you can get online. 

If you’re set up correctly, but still having problems, head over to our Broadband Support tool for a little more help.

And if you’re still having problems, please open a chat with us.