My broadband is slow or keeps cutting out

We’re sorry you’re having trouble with your internet – we know how frustrating it can be.

Check you’re all set to connect with our handy video (not applicable if your WiFi Hub is connected to a fibre connection box. Please follow the set-up instructions that came with your device instead).

Then head over to our Broadband Support hub for some potential fixes.

I’ve recently moved home

Once you’re all set up at your new home, it can take a few days for your new internet connection to settle into a steady rhythm. This is our system updating with your new line and figuring out the best speed. Please don’t reset your router during this time.

If you’re still having problems after this point, head over to our Broadband Support hub for help figuring out what’s wrong. 

Need a little extra help?