Need some help?

What should I do if I’m having problems with broadband connectivity?

When your broadband is installed, we'll optimise your connection to ensure you get the best possible speed. However, doing this can sometimes cause some short drops in service or unexpectedly slow speeds for the first 10 days and in extreme cases up to 30 days. Please don’t turn off or reset your router during this time. 

For further help, see our broadband support tool or watch the video below.


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